Returns and refunds

Return and Refund Policy

We want you to be satisfied with your purchase. But there's an important thing you need to know before ordering:

Vacuum-packed food products cannot be returned once opened, for hygiene and health reasons as stipulated by law (art. 59, letter d of Legislative Decree 21/2014). This applies to all our cured meats, preserves, and sealed food products.

That said, here's what we do:

✅ We refund or replace without question if:

The product arrived damaged or with compromised packaging
The product shows obvious defects upon receipt
The order is incorrect compared to what was purchased

❌ We cannot accept returns if:

The product has been opened
The return is requested due to a change of mind for sealed food products
More than 5 days have passed since delivery without notification

How to report a problem: Call us within 5 days of receipt at our number 0873363610, or write us an email at info@fratellibelfiore.it, attaching a photo of the product and packaging. We will review everything carefully and always find a solution.

We never leave you without an answer.